While you can always contact our Billing Department (by emailing or calling (415)684-1180 and choosing option #4) and ask that they process updates, most changes to your account can be made by a local ClickTime Administrator at any point. The number of users is displayed at the bottom of the page: You can view the current number of Active Users by going to the Company -> People page and filtering by "Active". Invoices are typically generated on Thursday of each week. In most cases, we require a valid credit card on file and will bill that automatically. We then multiply the Average Number of Users by the Per-User Charge to determine your bill. More details on standard pricing can be found here. The Per-User charge depends on the type of account you have and the additional Modules. At the end of your billing cycle, we divide the number of users by the number of days in the cycle, and then round that up to the nearest whole number. We determine this by reviewing the number of users who have access to your ClickTime account each day and add that number up throughout your billing cycle.
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